Subject: RE: Customer returned 3 items under RMA 23963036 created for 1 item
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamza Hafeez <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 20 Nov 2020 04:25:19 +0000

@Hamza Hafeez<mailto:[email-masked]>

Please advise on this.

Customer claims to have returned 2  Pablosky Solid Ballerina Shoes with Bow Accent which is a total of SAR 492 however no return has been received in the WH.

Customer insists it was returned and demands a refund.

Please advise if we can proceed with this.

This is the customer’s 3rd order.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 5:22 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Customer returned 3 items under RMA 23963036 created for 1 item

External email sender, please take precaution.
Hi Team,

Order ID: 6488331634
Tracking ID: 46065345594;G11B961
RMA; 23963036
Customer raised return request for  1 item under the  RMA  23963036 but as per customer he handed over 3 items to the courier but the refund is processed only for 1 item.
Kindly check and assist.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 15:11:05
Subject: Customer returned 3 items under RMA  23963036 created for 1 item

Hi Team,

Problem Statement: Customer returned 3 items under RMA  23963036 created for 1 item and rfunded for 1 item

Order Date : 03/05/2020

Order ID: 6488331634
Tracking ID: 46065345594;G11B961
RMA; 23963036
Assistance Required: Need Urgent Collection

Issue Description: Customer raised return request request for 1 item but as per customer he wanted to return all 3 items from the order and handed over 3 items to the courier  however as per hybris the refund is processed only for 1 item
so kindly confirm how many items have you received under RMA 23963036 and process the refund.

Regards,
Shafeeque

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