Subject: POD require for order number:​6487551736
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, jessie caparas <[email-masked]>
Date: Thu, 19 Nov 2020 20:29:37 -0700 (MST)

Hi Team, 

With reference to the order number:​6487551736, the order is marked as delivered on 5/7/20 6:07 PM under Tracking ID:FP05030002075. However, the customer contacted us 31st Oct stating he never received the order. The customer has also shared the messages which he received from our side. Where we have informed the customer that your order is rejected by customer. 

The agent has already escalated the case to concerned team for POD, but we never received any update from them. 

Requesting you to kindly assist us in this case and provide us the resolution asap. 

Thanks & Regards, 
Seeta Kunwar