Subject: Re: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: [email-masked], Vishwajeet Singh <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, FarEye Support <[email-masked]>
Date: Thu, 19 Nov 2020 12:53:21 -0700 (MST)

Hi Jessie, 

Please note the the customer has placed this order (6227309211) on 25/9/2020 and still chasing us for the refund. 

We request you to please assist on below issue to close the case at the earliest as the customer is getting very frustrated now. 

Thanks & Regards, 
Seeta Kunwar 

From: "FarEye Support" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: [email-masked], "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 15:08:55 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

Dear Jessie, 

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 172679 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Harshita Raj, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 
[ https://www.getfareye.com/signature/signature.html ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

On Mon, 16 Nov at 4:10 PM , FarEye Support <[email-masked]> wrote: 
Dear Apoorv/Jessie, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Harshita Raj, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 
[ https://www.getfareye.com/signature/signature.html ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

BQ_BEGIN
On Sun, 15 Nov at 3:32 AM , Apoorv Joshi <[email-masked]> wrote: 
Hi Imran, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

BQ_BEGIN

From: "Mohd Imran" <[email-masked]> 
To: "salshwaya" <[email-masked]> 
Cc: "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "FarEye Support" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Thursday, November 12, 2020 4:37:34 PM 
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

Hi [ mailto:[email-masked] | 
@[email-masked] ] , 
Please help to close this. 
Regards , 
Mohd. Imran 
Customer Support WEB TEAM. 
Landmark Tower, Dubai 
+971-45172116 
From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, November 10, 2020 2:40 PM 
To: FarEye Support <[email-masked]>; [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 
Importance: High 
[ mailto:[email-masked] | @[email-masked] ] for your help please. 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 
From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 8:37 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 
External email sender, please take precaution. 
Dear Jessie, 
We would like to inform you that Saudi Post pushed the update status " Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016202992260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gcp1ba65DaMSRleVQFc2W9vbl%2B%2FPO2iIQ8s4qqOsicg%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016202992260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DMpHQ2k9njSqb9hEXuI2srZkj4vskO7HkszYtK%2BUccY%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 
Tamkin Raza , Technical Engineer 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203002254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rPol8In%2FA2eaOuGSzoCacaUZacIpqli1hmccNZ4hRx8%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 
Call: +91 7065956595 

		

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BQ_BEGIN

On Mon, 9 Nov at 5:17 PM , Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] > wrote: 
Pls change the status & confirm once done 
Regards, 
VJ 
Supply Chain || Landmark Group 
Landmark Tower, 18 th Floor , Dubai Marina 
UAE M +971-585429874 
UAE P +971-45174259 
KSA M +966-596014307 

172679:211857 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END

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172679:211857