Subject: RE: Update.. !! regarding MADA payment
From: Saeed Khawaldeh <[email-masked]>
To: Mohd Imran <[email-masked]>, Amani Khraisat <[email-masked]>, Ali Mkhaimer <[email-masked]>, "Rawan Barghouth" <[email-masked]>, Mohammad Tarabishi <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, Nour Hanayneh <[email-masked]>, Saurabh Dadu <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Date: Thu, 19 Nov 2020 19:52:35 +0000

Dear Imran,

The team has been informed, thank you.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co>

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From: Mohd Imran [mailto:[email-masked]]
Sent: Thursday, November 19, 2020 7:44 PM
To: Saeed Khawaldeh; Amani Khraisat; Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi; ccbackoffice; ccwebteam; seeta.seeta; Shakeeb Arsalan; Fauzan Musalman; Apoorv Joshi
Cc: Mustehsan Siddiqui; Escalations Dxbteam; Nour Hanayneh; Saurabh Dadu; Deeksha Dadu
Subject: Update.. !! regarding MADA payment

Hi Team,

Please be apprised that MADA will be having system upgrade between 4 – 6 tomorrow AM.

Kindly convey it to the front end team.

In case customers calls, please inform them due to system upgrades in MADA, payment may not get processed. Meanwhile they can try below options.

  1.  They can try another card, non MADA .
  2.  Offer the option to purchase through COD.

Let us know in case of any further help.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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