Subject: Re: Parent Ticket: 1602516 Child Ticket: 1602802 Refund Not Processed Order ID: 6224056001
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, malik ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 12:33:41 -0700 (MST)

Hi Jessie, 

Please assist us on the below refund as the items to the warehouse on Oct 07, 2020 however the refund is still pending. 

We have also not received any update on the child ticket which was created on 20/10/2020. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 16 November, 2020 03:42:14 
Subject: Parent Ticket: 1602516 Child Ticket: 1602802 Refund Not Processed Order ID: 6224056001 

Hi Team, 

Please note that we have not received any update on the child ticket which was created on 20/10/2020 

Parent Ticket: 1602516 
Child Ticket: 1602802 

Problem Statement: Refund Not Processed 
Order Date : Sep 05, 2020 
Order ID: 6224056001 
Return Tracking ID: 46180782826 
Assistance Required: Need Urgent refund 

Issue Description: Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Oct 07, 2020. 

But according to the hybris the refund has been not processed for 01 item, So we request you to check under RMA 1000086858 how many item has been received in our warehouse. 

Regards, 
Manish