Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 19:29:47 +0000

Dear Imran,     As conveyed in our previous mail, please share the timestamp corresponding to which the RTO status needs to be published for the AWB so that we can proceed further with the request           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 19 Nov at  3:02 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 
 
Pl change the status & confirm once done.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, November 19, 2020 12:33 PM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807 

 

 
External email sender, please take precaution.

 

 

 Dear
Vishwajeet, 

 

   

 
 
 We request you to share the feedback over the previous mail. Should we not hear from you in next business day we will proceed with the ticket closure. 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Wed, 18 Nov at 2:19 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Vishwajeet, 

 

   

 
 Please approve the above request by Mr. Imran. 

 

   

 
 @Imran, please share the timestamp corresponding to which the RTO status needs to be published for the AWB so that we can proceed further with the request once approved
 by Mr. Vishwajeet. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 18 Nov at 1:58 AM
, Mohd Imran <[email-masked]> wrote:

 

 
 @FarEye Support

@Vishwajeet Singh, 

 

 

 
 Please help us to mark below order as RTO. As per courier shipment returned to warehouse. 

 

 

 
 Case id - 1705840 

 
 
 Order Number: 6236707807 

 
 
 Order Created: 10/29/2020 

 
 
 Tracking id - Z2157856 

 

 

 

 

 
 
Regards,

 

 
 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Seeta Seeta <[email-masked]>
 
Sent: Wednesday, November 18, 2020 12:23 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Manish Kumar <[email-masked]> 
Subject: Re: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Please assist us to close the case.

 

 

 

 

 
Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 01:51:04 
Subject: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

 

 

 

 

 

Hi Team,

 

 

 

 
 
Problem statement: Refund Not initiated yet

 

 

 

 
 
Case id - 1705840

 

 

Order Number: 6236707807

 

 

Order Created: 10/29/2020

 

 

Tracking id - Z2157856

 

 

 

 
 
Assistance Required: Update the order status as Not delivered and Process the refund on priority

 

 

 

 
 
Kindly note that as per tracking the item has been returned to the warehouse on 11/11/2020 still the refund for the same has not been initiated.

 

 

 

 
 
Regards,

 

 

Manish

 

 

   

 

 

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www.landmarkgroup.com 

 

 

 
 
175323:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com