Subject: Re: Voucher Request for Order Id 9754864660
From: Seeta Seeta <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 08:45:08 -0700 (MST)

done 

Thanks & Regards, 
Seeta Kunwar 

From: "Faraz Lohani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, November 19, 2020 12:14:23 PM 
Subject: FW: Voucher Request for Order Id 9754864660 

Hi Team, 

Please do the needful share the voucher with the customer. Confirm once done. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Rashmita Sharma <[email-masked]> 
Sent: Thursday, November 19, 2020 12:24 AM 
To: Faraz Lohani <[email-masked]>; Chiranjeev Malhotra <[email-masked]>; Ron Thomas <[email-masked]>; [email-masked] 
Cc: Raveen Sethupathy <[email-masked]>; Namrita Kanjani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Salman Mamajiwala <[email-masked]> 
Subject: Re: Voucher Request for Order Id 9754864660 

Dear Splash Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 094-FDCY-9AWC-FFL3-C|Start Date: 18.11.2020 00:00:00|End Date: 25.11.2020 23:59:59 
Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A 
Value: 76 AED|Minimum Threshold Value: 85 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards 

Rashmita 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 18 November 2020 at 6:04 PM 
To: Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] >, Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher Request for Order Id 9754864660 

Hi [ mailto:[email-masked] | 
@Rashmita Sharma ] , 

I believe the voucher is not valid as the code is not correct and the territory is also wrong. 

Kindly provide us the voucher again. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 17, 2020 4:15 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] >; Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Voucher Request for Order Id 9754864660 

Dear Splash Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: WWB20|Start Date: 17.11.2020 00:00:00|End Date: 10.12.2020 23:59:59 
Type: Promotional Voucher|Concept: SPLASH|Territory: BAH|Checkout Site: SPLASH 
Value: 20% |Minimum Threshold Value: %%%%%%%%%|Maximum Discount: N/A|Combinable with other vouchers: FALSE 
Total quantity of redeemable vouchers: 1000000|Total quantity of redemptions per customer: 1000000 
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Dear Splash Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: WWK20|Start Date: 17.11.2020 00:00:00|End Date: 10.12.2020 23:59:59 
Type: Promotional Voucher|Concept: SPLASH|Territory: KUW|Checkout Site: SPLASH 
Value: 20% |Minimum Threshold Value: %%%%%%%%%|Maximum Discount: N/A|Combinable with other vouchers: FALSE 
Total quantity of redeemable vouchers: 1000000|Total quantity of redemptions per customer: 1000000 
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Rashmita Sharma 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 17 November 2020 at 10:53 AM 
To: Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher Request for Order Id 9754864660 

Hi Chiranjeev, 

Good Morning! 

This is to inform you that the actual amount is 76AED, and the threshold amount would be 85AED. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 16, 2020 6:18 PM 
To: Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Voucher Request for Order Id 9754864660 

Hey Team, 

Please provide the voucher threshold to proceed with the request. 

Chiranjeev Malhotra 

Digital Marketing Coordinator 

Web Team | Landmark Group 

W: webteam.com 

M:+971545688773 

T: +9714 517 2108 

From: Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 16 November 2020 at 4:18 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] >, Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Voucher Request for Order Id 9754864660 

Fyi [ mailto:[email-masked] | 
@Chiranjeev Malhotra ] [ mailto:[email-masked] | @Rashmita
 Sharma ] 

Regards, 

Ron Thomas 

Web Team | Landmark Group 

T: +97145172134 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, November 16, 2020 at 3:33 PM 
To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Voucher Request for Order Id 9754864660 

Hi Team, 

Good day! 

Request your attention on creating a voucher on the order number 9754864660, the details of which are mentioned as below: 

Name of the customer - Ankit Shah 

Concept – Splash 

Amount - 85AED 

Validity – 7 days 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

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