Subject: RE: Refund not processed completely - 9797917194
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 15:23:29 +0000

Hi @Jessie<mailto:[email-masked]>,

As per the BI report, we received 7 items in the WH for which the refund has been processed.

If still the customer insists, then we can go for manual refund or goodwill as she has a good history.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Thursday, November 19, 2020 6:36 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund not processed completely - 9797917194
Importance: High

@Akshay Berry<mailto:[email-masked]> @Faraz Lohani<mailto:[email-masked]>

Can we please confirm before we do any manual refund of goodwill?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 1:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed completely - 9797917194
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us on the below case as customer claiming that he has returned 12 item. but in hybris there is a Good well RMA created by Suha Ali only for 7 items.

The items that are pending for the refund are:

1. 162336337 - AED 35.00
2. 162336328 - AED 35.22
3. 162336660 - AED 25.15
4. 162336665 - AED 25.15
5. 162451042 - AED 25.15

Kindly assist us on the case.

Regards,
Fauzan
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 4:54:19 AM
Subject: Refund not processed completely - 9797917194

Dear Team,

With regards to above mentioned Order ID, the customer is complaining that she has refunded 12 items while the refund has been done for only 7 items.

The customer complained for 3 orders in ticket id 1610406, and Suha Ali has created a Goodwill RMA for rest of the 2 orders and partly for this order.

The items that are pending for the refund are:

1. 162336337 - AED 35.00
2. 162336328 - AED 35.22
3. 162336660 - AED 25.15
4. 162336665 - AED 25.15
5. 162451042 - AED 25.15

Kindly assist.

Regards,
Nikhil.

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