Subject: FW: Customer got wrong Item
From: Faraz Lohani <[email-masked]>
To: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 14:13:03 +0000

Hi Team,

Please share the voucher with the customer.

Confirm once done.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Gito Varghese <[email-masked]>
Sent: Thursday, November 19, 2020 5:56 PM
To: Faraz Lohani <[email-masked]>; Sachin Maheshwari <[email-masked]>; Jessie Caparas <[email-masked]>; Bsu Moe <[email-masked]>; Sanjay Parajuli <[email-masked]>; Bsu Wml <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Customer got wrong Item

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 099-FWMR-8PKT-8H2F-6|Start Date: 19.11.2020 00:00:00|End Date: 26.11.2020 23:59:59

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 50 AED|Minimum Threshold Value: 55 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Date: Thursday, November 19, 2020 at 5:00 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Bsu Moe <[email-masked]<mailto:[email-masked]>>, Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>, Bsu Wml <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer got wrong Item

Hi @Raveen Sethupathy<mailto:[email-masked]> @Gito Varghese<mailto:[email-masked]>

Please make a voucher for this order number 9613054789 for an amount of 50 AED Threshold 55 AED, BS items valid for 1 week.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 4:56 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bsu Moe <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer got wrong Item

Pls go ahead

Regards,
Sachin

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 4:53 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Moe <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer got wrong Item

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Please approve the voucher for AED 50 as the customer wants to order the same product again.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 4:08 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Moe <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer got wrong Item
Importance: High

@Akshay Berry<mailto:[email-masked]> @Faraz Lohani<mailto:[email-masked]>

Can you please pick this up?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 3:58 PM
To: Bsu Moe <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer got wrong Item

Hi @Escalations Dxbteam<mailto:[email-masked]>,

https://www.babyshopstores.com/ae/en/Baby-and-Moms/Diapering/Diapers/Disposable/BABYSHOP-Little-Angel-Small-240-Diaper-Pants-Pack---7-Kgs/p/162654439<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2FBaby-and-Moms%2FDiapering%2FDiapers%2FDisposable%2FBABYSHOP-Little-Angel-Small-240-Diaper-Pants-Pack---7-Kgs%2Fp%2F162654439&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ce3279a9fb8c943532d8908d88c92df44%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413909720526306%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mVYcjCtrnrct0opKu96bmZrdFuP7UqOjtybTUqPO0Jk%3D&reserved=0>

Can you pls contact the customer & convince for value difference GV as the product title published was incorrect, which team is working on to get corrected

Regards,
Sachin

From: Bsu Moe <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 3:44 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer got wrong Item

Order No-9613054789

Regards,

Mall of the emirates
Direct: +971 4 3410604
Mobile: +971559677558 I Fax: +971 4 3410608
bsu [email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ce3279a9fb8c943532d8908d88c92df44%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413909720536266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GBVq2wcrvMrbEK9q0UVPTIl6FO7erF4ecqeDpYdPyrw%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ce3279a9fb8c943532d8908d88c92df44%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413909720546218%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cj4tk9JaIN1WItuUL2ahCrA81gUh4NseWb22PnNYWkQ%3D&reserved=0>
[1465313656387_PastedImage]
Join our Social Circle

[1465313706815_PastedImage][1465313711342_PastedImage][1465313715126_PastedImage][1465313718870_PastedImage][1465313722775_PastedImage]
________________________________
From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 8:29 AM
To: Bsu Moe <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer got wrong Item

Hi Snigdha,

Pls send the Order Number & Item id to check the details.

Hi @Sanjay Parajuli<mailto:[email-masked]> , @Bsu Wml<mailto:[email-masked]>,

Pls check.

Regards,

Sachin

From: Bsu Moe <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 6:58 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Customer got wrong Item

Dear Sachin

Customer came in store she complaint that she books an order from online for diaper pants pack-7 kg for 240 pcs.

Once she received the order, she received 120 pcs only. Attaching a picture for your reference.

Kindly suggest .

Regards,

Snigdha

Mall of the emirates

Direct: +971 4 3410604

Mobile: +971559677558 I Fax: +971 4 3410608

bsu [email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ce3279a9fb8c943532d8908d88c92df44%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413909720546218%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rCeaPh6fVBxnCoH9VPJQqM12R4%2B4uC74peXH1e4w%2Bl4%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ce3279a9fb8c943532d8908d88c92df44%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413909720556176%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o1YVeEvkdTnIbImxYUH6iZDSwdwGyDZ9dHVk9DHD9tI%3D&reserved=0>

[1465313656387_PastedImage]

Join our Social Circle

[1465313706815_PastedImage][1465313711342_PastedImage][1465313715126_PastedImage][1465313718870_PastedImage][1465313722775_PastedImage]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com