Subject: Missing items / Refund approval // Order ID: 8376944554
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 19 Nov 2020 06:29:39 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Apr 10, 2020 
Order ID: 8376944554 
Tracking ID: 100041344693 
Total Price: KWD46.20 
Concept: BABYSHOP 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 10 items but as per the customer he has only received 1 item only, Under the consignment details we can see that all 10 items have been shipped from our side. 

The missing items are 
-162100687 - - Juniors Striped Ankle Length Socks with Cuffed Hem - Set of 3(quantity 1) 
-160291600 - - Juniors Full Length Sleepsuit - Set of 3(quantity 1) 
-158737145 - - Dr. Brown's Feeding Bottle Nipple - Set of 2(quantity 2) 
-162011102 - - Johnson's Baby Wipes 3+1 - 192 Wipes(quantity 1) 
-162170718 - - Juniors Printed Bib with Press Button Closure - Set of 3(quantity 1) 
-161589270 - - Sustainable Skinny Fit Denim Jumpsuit with Pocket Detail and Extended Sleeves(quantity 1) 
-161963850 - - Set of 5 - Printed Hipster Briefs with Elasticised Waistband(quantity 1) 
-110128013 - - Juniors T-Shirt with Round Neck and Short Sleeves(quantity 4) 
-153527457 - - Juniors Sleeveless Solid Bodysuit - Set of 3(quantity 2) 

Case history : The customer reached out to us on Apr 25 , 2020. and we have escalated to warehouse and they responded saying that the order dispatched on 14/04/2020 from WH 
IN one container (ECKWM00000075078). 

Customer's history : The customer is with us since 4/10/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb