Subject: Re: 2000390762 // Store is not accepting return item
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 06:23:03 -0700 (MST)

Hi Team, 

The Customer wants to return the items and refund in cash, however he went to the store (Egypt Alexandria Smouha branch) but the store team denied to accept it, and over all the customer dose not have any bank account also. so kindly assist us in this case ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 5 November, 2020 14:16:51 
Subject: 2000390762 // Store is not accepting return item 

Hi Team, 

Problem Statement: Store is not accepting return item 

Order Date: 31-Oct-2020 
Order ID: 2000390762 
Tracking ID: 43821684605 
Store Name; Egypt Alexandria Smouha branch 
Assistance Required: Need to arrange return and cash refund. 
Issue Description: The Custoemr was placed the order as a guest and is saying he went to the store (Egypt Alexandria Smouha branch) but the casher denyed to accept this. however the customer is asking refund in cash and he don't have bank details. so kindly advice us further ASAP. 
Regards, 
Syed Ataullah