Subject: RE: BABYSHOP TEAM / Damaged
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>
Date: Thu, 19 Nov 2020 13:13:18 +0000

Hi Seeta,

Refund processed.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 4:14 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: BABYSHOP TEAM / Damaged
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly note that the WH team already confirmed us that the exchange of the mentioned item could be done, and it has been returned before 1 month, but still the refund not been initiated, so kindly take an action immediately on this case and help us in closing this one.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 14:46:01
Subject: Re: BABYSHOP TEAM / Damaged

Hi Team,

Problem Statement:  BABYSHOP TEAM / Damaged

Order Date : 23/09/2020
Order ID: 6226463906
Tracking ID: 14843626226463906
Item ID : 161735881 - - Baby Safe Metal Safety Gate   SAR 269.00
Assistance Required: Damaged Item Recieved

Issue Description: Customer emailed us informing that he/she received the item on 28/069/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

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