Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 12:28:51 +0000

Dear Vishwajeet,     Greetings!     We have received your concern, regarding status change of the order. We are working and will update you soon.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e4a3304376da2997045cc743cf83906f0c23b1c4851a12bd2df27337ce0d8b32 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 19 Nov at  5:36 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Pl change the status & confirm once done.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

 
From: Seeta Seeta <[email-masked]>  
Sent: Thursday, November 19, 2020 3:59 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shatakshi Pandey <[email-masked]>; Vishwajeet Singh <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Order not delivered (RTO) 

 

   

External email sender, please take precaution.

 

 
 Hi team, 

 

   

 
 Kindly mark the order as NDR, it's pending since one month. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

   

 

 
 
From:
"Mohd Imran" <[email-masked]> 
To: "Shatakshi Pandey" <[email-masked]>, "Vishwajeet Singh" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 8 November, 2020 16:42:25 
Subject: RE: Order not delivered (RTO)

 

  

 
 
 Hi 
@Shatakshi Pandey

@Vishwajeet Singh, 

   

 Please get this status updated as RTO on fareye. 

   

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Saturday, November 7, 2020 1:48 PM 
To: Mohd Imran <[email-masked]>; Shatakshi Pandey <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Escalations Dxbteam <[email-masked]> 
Subject: Re: Order not delivered (RTO) 
Importance: High

 

   

 
External email sender, please take precaution.

 

 
 
Hi Team,

 

 

 

 
 
Kindly assist us to close the below case as its pending since long time.

 

 

 

 
 
Regards,

 

 
Fauzan

 

 

 

 

 
 
From:
"Mohd Imran" <[email-masked]> 
To: "Shatakshi Pandey" <[email-masked]>, "Vishwajeet Singh" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, October 25, 2020 12:51:31 PM 
Subject: RE: Order not delivered (RTO)

 

 

 

 
 Hi Shatakshi/Vishwajeet, 

   

 Please check below order is not marked as RTO delivered in Fareye. 

   

 However, as per Saudi post it is RTO. 

   

 

 

 

 

   

 
 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Sunday, October 25, 2020 2:10 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High

 

   

 
External email sender, please take precaution.

 

 

Hi Team.

 

 

 

 
 
Problem Statement: Order not delivered (RTO)

 

 
Order Date :  Oct 5, 2020

 

 
Order ID: 6230521110

 

 
Tracking ID: CRDSAL0076934420

 

 
Assistance Required: Need Urgent Refund.

 

 
Issue Description: The order was placed on
Oct 5, 2020, and shipped with Saudi Post under tracking (CRDSAL0076934420). Now as per Saudi Post website the shipment has been returned to WH on Oct
 14, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

 

 
 
Thank you for your help.

 

 

 

 
 
Regards,

 

 
Fauzan

 

 

 

 

 
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www.landmarkgroup.com

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt
 from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
www.landmarkgroup.com 

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com