Subject: Re: BABYSHOP TEAM / Damaged
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>
Date: Thu, 19 Nov 2020 05:13:35 -0700 (MST)

Hi Team, 

Kindly note that the WH team already confirmed us that the exchange of the mentioned item could be done, and it has been returned before 1 month, but still the refund not been initiated, so kindly take an action immediately on this case and help us in closing this one. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 29 October, 2020 14:46:01 
Subject: Re: BABYSHOP TEAM / Damaged 

Hi Team, 

Problem Statement: BABYSHOP TEAM / Damaged 

Order Date : 23/09/2020 
Order ID: 6226463906 
Tracking ID: 14843626226463906 
Item ID : 161735881 - - Baby Safe Metal Safety Gate SAR 269.00 
Assistance Required: Damaged Item Recieved 

Issue Description: Customer emailed us informing that he/she received the item on 28/069/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque