Subject: Update for aramx collection issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: sameer koothalikutty <[email-masked]>
Date: Thu, 19 Nov 2020 02:45:18 -0700 (MST)

Hi All, 

If you are having any cases where the collection refernece is not there and after escalating the case to Aramex they are asking for reference number then kindly escalate the case to [email-masked] & [email-masked] . 

Point to be consider: 

- You are only allowed to sent email to above people after you received a revert from Aramex that they are not collecting the item without reference number. 
- Make sure that AWB is auto generated not manual AWB.