Subject: Refund Followup! // 8209067072 // 1706836
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 19 Nov 2020 02:30:35 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Oct 19, 2020 
Order ID: 8209067072 
RMA: 1000087132 
Tracking ID: RP1020200001448 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Oct-23-2020 08:03 AM. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh