Subject: Cancelled RMA// 2000319848
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 02:01:49 -0700 (MST)

Hi Jessie, 

Kindly assist us on the below case, 

As per the AWB the items has been returned to Conloc but as per BI Oracle the received quantity is 0. 

Order ID: 2000319848 
Return tracking IDs: 43820980965 , 43820985084 
RMA: 1000098274 , 1000098409 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, November 19, 2020 2:27:27 PM 
Subject: Cancelled RMA// 2000319848 

Hi Team, 

As per customer, he created two return request and the items have been collected by the courier team but the RMAs were cancelled. Kindly check on the following details and do the needful. 

Order ID: 2000319848 

Return tracking IDs: 43820980965, 43820985084 

RMA: 1000098274, 1000098409 

Thank you for your help. 

Regards, 
Algaily.