Subject: RE: Amount Deducted But No Order Placed KNET
From: Mustafa Chakki <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Thu, 19 Nov 2020 08:46:59 +0000

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeTue Sep 22 10:56:37 AST 2020Post Date0922
Transaction ID202026669301365Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******0193Card ExpirationMar , 2023
Transaction Amount28.800Currency Code414
Merchant Track ID159641144800032704Result CodeCAPTURED
Host Response00Authorization Code012881
AVS ResponseCVD2 Validation Repsonse
Reference ID026696000633STAN ID990743
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, November 16, 2020 11:28 AM
To: Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Amount Deducted But No Order Placed KNET
Importance: High

External email sender, please take precaution.
Hi Mustafa,

Kindly assist us on the below case. we have added the details on Kuwait finace tracker sheet.

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 16 November, 2020 06:32:20
Subject: Re: Amount Deducted But No Order Placed KNET

Hi Team

Problem Statement: Amount Deducted But No Order Placed
Ticket id: 1397189
Customer Email ID: [email-masked]<mailto:[email-masked]>
Date: August 03, 2020
Total Price: KWD 28.80
Issue Description: Please note that there are two orders with the same items on the same date, below are the details for both:

First Payment Details (Failed):
0308 Landmark Centr KW KWSQ:021633002118 Landmark Central Marke 0 E0268301 KW KW   No Order was placed

Second Payment Details (Success):
0308 Landmark Centr KW KWSQ:021640013652 Landmark Central Marke 0 E0268301 KW KW   The order ID 8395502313 was successful.

Please note that for both the trials customer tried to do payments from two separate bank accounts from which one got success and one got failed but the amount has been deducted both times.

PFA the attached screenshot shared by the customer and also the bank statement shared by the customer for two different bank accounts.

Assistance required: We request you to look into this and close the issue.

Regards,
Abhishek

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