Subject: RE: Promo code Issue(1592074)
From: Mohd Imran <[email-masked]>
To: Ritesh Sharma <[email-masked]>, Anjali Bohara <[email-masked]>, Vivek Kumar Singh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 08:29:31 +0000

Hi Ritesh,

We haven't received any update on this.

Please assist.

From: Ritesh Sharma <[email-masked]>
Sent: Wednesday, November 4, 2020 7:46 PM
To: Mohd Imran <[email-masked]>; Anjali Bohara <[email-masked]>; Vivek Kumar Singh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Promo code Issue(1592074)

Hi @Anjali<mailto:[email-masked]> , @Vivek<mailto:[email-masked]>,
Have we not put the T&C anywhere for this promo code?

Can you please share here? We can get that added in our help page.

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C4e1eda524f0c49bf6f2608d880d8b5bc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637401015560063796%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=febH3Hl4xUdaXFHwJRAlACQxooBvfJmefIQAenGue%2FI%3D&reserved=0>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 11:11 AM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Promo code Issue(1592074)
Importance: High

Hi Ritesh,

Need your suggestion and help in this case. As per customer no TnC of promo is mentioned and he is getting only SAR 25 off and claiming that this is a false promotion.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 10:57 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promo code Issue(1592074)
Importance: High

External email sender, please take precaution.
Hi Imran,

With reference to the ticket number 1592074, the customer received a Promo Code which offers 15% OFF (OMG15) for new users if customer placed the order from application.

Now the problem is the code's maximum redeem value is only SAR 25, and due to this the customer is very angry. As why we have not mentioned the maximum amount on the code. The customer's total cart value is SAR 3061.

Requesting you to assist us in the mentioned case as the customer is threatening us that she will raise the complain to the MOC, As we are doing fake promotions.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 12:33:07 PM
Subject: Promo code Issue(1592074)

Hi Team,

With reference to ticket number: 1592074.

Customer is complaint that he has received a promo code to use on Centrepoint APP (OMG15) which would give 15% discount. However, upon using the code the customer is getting only SAR 25 discount on his total order value.

Customer is threatening us to put a complain in Ministry of commerce. We would request you to please check and do the needful.

Customer Email id: [email-masked]<mailto:[email-masked]>

Regards,
Abhishek Borgaonkar

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