Subject: RE: RE: Order Status Updation - 6235573088
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Shatakshi Pandey <[email-masked]>
Date: Thu, 19 Nov 2020 08:17:45 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Thursday, November 19, 2020 11:04 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>
Subject: Re: RE: Order Status Updation - 6235573088

External email sender, please take precaution.
Dear Jessie,

As your issue has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441297568%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NTIVMaQoNlLJV1aTibO19%2BxnpghVXeq3DM8zjVCyq%2B8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441307525%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tBYHuPZSd48RF37IH6KBUJr9cdk%2BWnW9%2BPAvb0CnVBE%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441307525%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EagMroR%2Foue1OwoKF%2FR%2F6fqMuoeQw9wb1yANNKgwZoM%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 19 Nov at 12:32 PM , Jessie Caparas <[email-masked]> wrote:
Thanks!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Thursday, November 19, 2020 3:47 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: RE: Order Status Updation - 6235573088

External email sender, please take precaution.
Dear Jessie,

We have republished the RTO status for the shared Tracking ID to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.

{
  "customer_shipment_id": "CRDSAL0085885220",
  "customer_shipment_status": "RTOInitiated",
  "customer_shipment_sub_status": "",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "reverse",
  "event_timestamp": "2020-11-10 13:49:00",
  "entry_type": "Hybris",
  "order_id": "6235573088",
  "chargeable_weight": "",
  "scac": "SAU",
  "seller_organization_code": "LMG_KSA",
  "ship_node": "2299999",
  "tracking_id": "CRDSAL0085885220",
  "reference_number": "CRDSAL0085885220"
}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441317478%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=twvJf1NUWrCkEO3rI415FEwCBpvlkO5vH7ecYSi3yZ8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441327437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PQa0vtTynzuNVc%2Fua%2FmaO3Y5s7q6XLiDThrBSWLfQU4%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441327437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Zr%2FrQxK8miCinrjTKZ6%2BsbF4MVeyPfs%2Fh32CD9uyk5Q%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Wed, 18 Nov at 4:48 PM , Vishwajeet Singh <[email-masked]> wrote:
Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status as requested .

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, November 18, 2020 8:41 AM
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>
Subject: RE: RE: Order Status Updation - 6235573088
Importance: High

@Vishwajeet Singh<mailto:[email-masked]>

For your approval on the below please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 3:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Order Status Updation - 6235573088

External email sender, please take precaution.
Dear Jessie,

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 174523 closure.Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.
​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441357307%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N8Iu8NswiFnTN42P7PzzwIqMPXkJlsuvDiMyfC1RR5g%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441357307%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tRyYVEJGpsU%2BKugHsQxEE6eCxD5uzzFk0nyGuVYYjE0%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441367260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JczuFhw%2F2uxngYzy3WcU6KH8rVz%2FQZFfS3CO9oWTcEY%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
174523:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441377217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B7ctifKDo99PJcsXrjcRNdXPuIGCxZuS%2Ft%2BR0Mj3wck%3D&reserved=0>
174523:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfeee39015fc745004eec08d88c594b3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413662441377217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B7ctifKDo99PJcsXrjcRNdXPuIGCxZuS%2Ft%2BR0Mj3wck%3D&reserved=0>
174523:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com