Subject: RE: RE: Order not delivered (RTO)
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, "Ahmed A. Saleh" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 07:05:59 +0000

@Ahmed A. Saleh<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

For your help on the below.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Wednesday, November 18, 2020 11:10 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: Order not delivered (RTO)

External email sender, please take precaution.
Dear Jessie,

Please provide us an update on the previous mail.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C64b1567b35384818660d08d88b90ff15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412802157541648%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qWqmJxpmMnlpNNz3i2bPyIWVPlbqWXbAkUEzsyasYH0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C64b1567b35384818660d08d88b90ff15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412802157551647%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xkNaa0ajXAaDEuyDa2kQVdTuXqzcpwquSJ9Kfmfq63A%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C64b1567b35384818660d08d88b90ff15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412802157551647%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EzJz9YT0L4d2jzUJqZYArwQjXUYN22mGOrQYt%2BAPKIY%3D&reserved=0>

Call: +91 7065956595
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On Tue, 17 Nov at 6:33 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C64b1567b35384818660d08d88b90ff15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412802157581629%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qNgthhJEi2x2K7NOV8Xm5va676hAhrF7pNFDIdpnoE4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C64b1567b35384818660d08d88b90ff15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412802157581629%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nnvHDOGVEcxcrNALIrQ7KV9vaKm%2BwyyTEFStD3lime0%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C64b1567b35384818660d08d88b90ff15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412802157581629%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Wn6gcqczTJQmsOLQ7Rg0c4u8M592WFFRzMb%2BtD2Jgpo%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Tue, 17 Nov at 12:03 PM , Vishwajeet Singh <[email-masked]> wrote:
Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status & confirm once done.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, November 17, 2020 10:09 AM
To: Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Order not delivered (RTO)
Importance: High

Hi Team,

Please initiate RTO.

04/11/2020        09:22

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@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 7:01 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  27-Oct-2020
Order ID: 6236327801
Tracking ID: CRDSAL0087604120
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on 27-Oct-2020, and shipped with Saudi Post under tracking (CRDSAL0087604120). Now as per Saudi Post website the shipment has been returned to WH on  04-Nov-2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C64b1567b35384818660d08d88b90ff15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412802157591623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0IxYbQqrXWbohSiBK%2Fmiqo5ppXZRN7CK7Fex4Osg52A%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com