Subject: Re: RE: Order Status Updation - 6235573088
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 07:03:59 +0000

Dear Jessie,      As your issue has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye        Call: +91 70-6595-6595  || www.getfareye.com       Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Thu, 19 Nov at 12:32 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks! 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, November 19, 2020 3:47 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Shatakshi
 Pandey <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Order Status Updation - 6235573088 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 We have republished the RTO status for the shared Tracking ID to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as
 well. 

 

   

 

 

 {   "customer_shipment_id": "CRDSAL0085885220",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-10 13:49:00",   "entry_type": "Hybris",   "order_id": "6235573088",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0085885220",   "reference_number": "CRDSAL0085885220" }  

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 18 Nov at 4:48 PM
, Vishwajeet Singh <[email-masked]> wrote:

 

 
 Dear

@FarEye Support Team, 

 

 

 

 
 
Pl change the status as requested .

 

 

 

 
Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
 From: Jessie Caparas <[email-masked]>
 
Sent: Wednesday, November 18, 2020 8:41 AM 
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]> 
Subject: RE: RE: Order Status Updation - 6235573088 
Importance: High 

 

 

 
 @Vishwajeet
 Singh 

 

 

 
 For your approval on the below please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Tuesday, November 17, 2020 3:12 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; Shatakshi Pandey <[email-masked]> 
Subject: Re: RE: Order Status Updation - 6235573088

 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Jessie, 

 

 

 

 

 We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 174523 closure.Should you need any further information, please do
 not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

 

 
 
​

 

 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 
 
Thanks and Regards,

 

 

   

 

 
 
Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 

 

 
Call: +91 70-6595-6595

 

 

 || www.getfareye.com

 

 

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 

174523:211857

 

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

174523:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com