Subject: Re: RE: The order status " Returned to origin" is not marked as NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 05:21:30 +0000

Dear Jessie,  
     
   Thank you for contacting FarEye. 
     
   @Vishwajeet please confirm the request. 
     
   @Jessie we will proceed further once we receive confirmation from Vishwajeet.  

   You can visit the support ticket on  
   https://fareye.freshdesk.com/public/tickets/3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4  or please log in to the FarEye Support portal on  
   https://fareye.freshdesk.com  to check the details.  

    Thanks and Regards, 
     
   Skand Singh Technical Engineer | FarEye 

   

    
     
     Call: +91 70-6595-6595

       || www.getfareye.com 

       
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   On Thu, 19 Nov at 10:28 AM 
  , Jessie Caparas <[email-masked]> wrote: 

     Hi Team,

      

      

     
     Please initiate RTO.

      

      

     
     05/11/2020        10:11

      

      

     
     There is no record found in Fareye.

      

      

     

      

     

      
      
     @Vishwajeet Singh for your approval please.

      

      

      
      
      Thank you and Kind Regards,

       
      
      Jessie Caparas

       
      
      Email:  [email-masked]

       
      
      T: +97145172087

       

     

      

        
       From: Seeta Seeta <[email-masked]> 
         
       Sent: Thursday, November 19, 2020 8:50 AM
         
       To: Escalations Dxbteam <[email-masked]>
         
       Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
         
       Subject: The order status " Returned to origin" is not marked as NDR

        

      

      

     External email sender, please take precaution.

      

       

        

         

        

        Hi Team,

         

        

        

         

         
         
         Order Date : 22/10/2020

          

         

         

          

         
         Order ID: 6235107588

          

         
         Return Tracking ID: CRDSAL0085120720

          

        
        
        Kindly assist to mark the order as NDR , the tracking status is " Returned to origin" customer is asking for refund .

         

        
        Kindly do the needful.

         

        

        

         

        
        Thanks & Regards,  Seeta Kunwar

         

       

        

       

        

        From: 
        "Mohammad Shafeeque" <[email-masked]>  To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>  Sent: Thursday, 12 November, 2020 09:31:38  Subject: Refund Not Processed for the order status " Returned to origin" 

         

       

        

        

           
           
           Hi Team,    Problem Statement: Refund Not Processed for the order status " Returned to origin"    Order Date : 22/10/2020    Order ID: 6235107588  Return Tracking ID: CRDSAL0085120720  Assistance Required: Refund not processed    Issue Description: As courier tracking the order status is  Returned to origin" hoever it is not updated in the Hybris . Customer wants refund .

            

           
           Kindly do the needful.    Regards,  Shafeeque    

            

         

         

         

       
      
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