Subject: Refund Not Processed
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Wed, 18 Nov 2020 22:08:22 -0700 (MST)

Hi Team, 

Kindly assist to resolve the case as it is pending from long time. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Friday, 23 October, 2020 11:58:05 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 31/08/2020 

Order ID: 6220128313 
Return Tracking ID: 46178780174;I15B196 
RMA: 24146711 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over 1 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 24146711 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque