Subject: RE: The order status " Returned to origin" is not marked as NDR
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 04:58:25 +0000

Hi Team,

Please initiate RTO.

05/11/2020        10:11

There is no record found in Fareye.

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 8:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: The order status " Returned to origin" is not marked as NDR

External email sender, please take precaution.

Hi Team,

Order Date : 22/10/2020

Order ID: 6235107588
Return Tracking ID: CRDSAL0085120720
Kindly assist to mark the order as NDR , the tracking status is " Returned to origin" customer is asking for refund .
Kindly do the needful.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 09:31:38
Subject: Refund Not Processed for the order status " Returned to origin"

Hi Team,

Problem Statement: Refund Not Processed for the order status " Returned to origin"

Order Date : 22/10/2020

Order ID: 6235107588
Return Tracking ID: CRDSAL0085120720
Assistance Required: Refund not processed

Issue Description: As courier tracking the order status is  Returned to origin" hoever it is not updated in the Hybris . Customer wants refund .
Kindly do the needful.

Regards,
Shafeeque

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