Subject: The order status " Returned to origin" is not marked as NDR
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Wed, 18 Nov 2020 21:49:48 -0700 (MST)

Hi Team, 

Order Date : 22/10/2020 

Order ID: 6235107588 
Return Tracking ID: CRDSAL0085120720 
Kindly assist to mark the order as NDR , the tracking status is " Returned to origin" customer is asking for refund . 
Kindly do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 12 November, 2020 09:31:38 
Subject: Refund Not Processed for the order status " Returned to origin" 

Hi Team, 

Problem Statement: Refund Not Processed for the order status " Returned to origin" 

Order Date : 22/10/2020 

Order ID: 6235107588 
Return Tracking ID: CRDSAL0085120720 
Assistance Required: Refund not processed 

Issue Description: As courier tracking the order status is Returned to origin" hoever it is not updated in the Hybris . Customer wants refund . 
Kindly do the needful. 

Regards, 
Shafeeque