Subject: RE: Order Not Delivered / 7408380568
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 19 Nov 2020 04:46:29 +0000

Hi Seeta,

Go ahead and refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 2:37 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Order Not Delivered / 7408380568

External email sender, please take precaution.
Hi Team,

Please note that we have already confirmed the customer's contact number (+97336070171) he has confirmed that it is correct.

We request you to please advise on the below concern as seems the order got delivered to the wrong person.

Thanks & Regards,
Seeta Kunwar

________________________________
Sent: Wednesday, 21 October, 2020 12:36:47
Subject: Order Not Delivered / 7408380568

Hi Team,

The customer has placed his order on Oct 16, 2020 and as per the tracking number the order has been delivered. However, the customer claim that he did not received his order so we have escalated to the courier team for the Proof Of Delivery and they've provided us the picture of the signature and house number, so we have informed the customer with the pictures but the customer is saying that he did not received his order and also claim this was not his signature and the house number.

So we request you please do the needful and help us to close this case.

Order number - 7408380568
Tracking number - FP1016201000500

Ticket number - 1594030

We are looking forward to your reply.

Regards
Rehan

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