Subject: RE: DED case (9614164367) Callback to be arranged.
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Thu, 19 Nov 2020 04:14:41 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please check on this and do the needful.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 1:14 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Fwd: DED case (9614164367) Callback to be arranged.

External email sender, please take precaution.
Hi Team,

Kindly assist in the below case as the customer is threatening to raise a compliant in DED.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 November, 2020 02:39:21
Subject: Re: DED case (9614164367) Callback to be arranged.

Hi Team,

With reference to order number 9614164367. Customer has ordered this item 162617518 - Simba - Ryan's World Racer Track Set.

However, he did not received the complete item, he did receive the car only from the complete set and complaining about the improper packaging and handling of the shipment.

We have refunded the customer as good will gesture and apologized the customer for the experience he faced in his order with us.

Customer is asking for a callback as soon as possible and he is threthening us to complain in the DED.

Customer Name: Ahmed Nabhani
Customer contact number: 0507147115
Customer Email id: [email-masked]<mailto:[email-masked]>

Attached the images sent by customer. Kindly look into this and do the needful.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 November, 2020 03:05:32
Subject: DED case (9614164367) Callback to be arranged.

Hi Team,

With reference to order number 9614164367. Customer has ordered this item 162617518 - Simba - Ryan's World Racer Track Set.

However, he did not received the complete item, he did receive the car only from the complete set and complaining about the improper packaging and handling of the shipment.

We have refunded the customer as good will gesture and apologized the customer for the experience he faced in his order with us.

Customer is asking for a callback as soon as possible and he is threthening us to complain in the DED.

Customer Name: Ahmed Nabhani
Customer contact number: 0507147115
Customer Email id: [email-masked]<mailto:[email-masked]>

Attached the images sent by customer. Kindly look into this and do the needful.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 November, 2020 02:53:32
Subject: DED case (9614164367) Callback to be arranged.

Hi Team,

With reference to order number 9614164367. Customer has ordered this item 162617518 - Simba - Ryan's World Racer Track Set.

However, he did not received the complete item, he did receive the car only from the complete set and complaining about the improper packaging and handling of the shipment.

We have refunded the customer as good will gesture and apologized the customer for the experience he faced in his order with us.

Customer is asking for a callback as soon as possible and he is threthening us to complain in the DED.

Customer Name: Ahmed Nabhani
Customer contact number: 0507147115
Customer Email id: [email-masked]<mailto:[email-masked]>

Kindly look into this and do the needful.

Regards,
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com