Subject: RE: Refund issue ​ Case id - 1675736 Order Date: Sep 14, 2020 Order ID: 9603003666
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 19 Nov 2020 04:13:57 +0000

Hi @Ritesh Sharma<mailto:[email-masked]>

The customer claims to have returned an item worth AED 151 to us however we don’t see any return and have checked with the WH team already.

162735013 - - Omax Men's Silver Analog Metal Strap Watch TTM01P26I

The customer has multiple orders with us from 2019.

Please advise if we can go ahead and refund?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 18, 2020 11:48 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund issue ​ Case id - 1675736 Order Date: Sep 14, 2020 Order ID: 9603003666

External email sender, please take precaution.
Hi Jessie,

Please assist us to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 November, 2020 01:15:10
Subject: Refund issue ​ Case id - 1675736 Order Date: Sep 14, 2020 Order ID: 9603003666

Hi Team,
​
Please note that we are not getting any response from the warehouse on the child ticket id - 1675736 which was created on 11/11/2020.

Problem Statement: Refund issue
​
Case id - 1675736
Order Date: Sep 14, 2020
Order ID: 9603003666
Tracking ID: N/A

Assistance Required: Need urgent refund

Issue Description: The customer reported that the item has been collected by the courier team on 25 Oct, 2020 and did not give any return slip. As per the hybris there is no return requested.

The name of the item is #162735013 - - Omax Men's Silver Analog Metal Strap Watch TTM01P26 and cost of it is AED 168

Kindly check whether the item has been returned back to warehouse or not.

Thank you for your help!

Regards,
Shivani

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