Subject: Re: RE: Order Status Updation - 6235573088
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 23:47:08 +0000

Dear Jessie,     We have republished the RTO status for the shared Tracking ID to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.        {   "customer_shipment_id": "CRDSAL0085885220",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-10 13:49:00",   "entry_type": "Hybris",   "order_id": "6235573088",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0085885220",   "reference_number": "CRDSAL0085885220" }        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shailesh Bisht,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 18 Nov at  4:48 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Pl change the status as requested .

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Wednesday, November 18, 2020 8:41 AM 
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]> 
Subject: RE: RE: Order Status Updation - 6235573088 
Importance: High 

 

 @Vishwajeet Singh 

 

 For your approval on the below please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: FarEye Support <[email-masked]>
 
Sent: Tuesday, November 17, 2020 3:12 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; Shatakshi Pandey <[email-masked]> 
Subject: Re: RE: Order Status Updation - 6235573088 

 

   

External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
 We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 174523 closure.Should you need any further information, please do
 not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

 

​

 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Mon, 16 Nov at 8:02 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 
 Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will
 proceed with the ticket closure. 

 

​

 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Sat, 14 Nov at 11:49 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Vishwajeet, 

 

   

 
 
Greetings from FarEye !!! 
 
We would like to inform you that we have received your concern regarding the status update,
​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. 
 
@Vishwajeet, 
Please share your confirmation for the above request, so that we can proceed further accordingly.

 

 

 

 
​

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 
Thanks and Regards,

 

 
Rup Singh Gurjar 
Technical Engineer | FarEye

 

 

 
 
Call: +91 70-6595-6595 ||www.getfareye.com||

 

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

174523:211857

 

 

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