Subject: Re: On validation but amount deducted / 8398202165
From: Seeta Seeta <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mustafa Chakki <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Wed, 18 Nov 2020 16:09:37 -0700 (MST)

Hi Shababe, 

Please advise further on the below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, 15 November, 2020 12:20:50 
Subject: RE: On validation but amount deducted / 8398202165 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please action on this. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, November 15, 2020 3:32 AM 
To: Mohamed Mahmoud <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Cc: Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: On validation but amount deducted / 8398202165 

External email sender, please take precaution. 

Hi Mahmoud/Shababe, 

Details requested has been shared with Mustafa on Nov 11, 2020. The KNET Refund ticket: 03648016 has still not been actioned. 

Please assist in getting this closed on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohamed Mahmoud" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 10:47:17 PM 
Subject: Re: On validation but amount deducted / 8398202165 

Dear Mustafa, 

Please find the needful attached. The same was already shared on Oct 16, 2020. Please do advise if anything else is required. 

Thank you for assisting to close this. 

Regards, 

Apoorv 

From: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohamed Mahmoud" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 6:32:50 PM 
Subject: RE: On validation but amount deducted / 8398202165 

Can you plz arrange for the bank statement as I am unable to locate this transaction onkpay. 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 5:53 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation but amount deducted / 8398202165 

Any update on this please 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 8:22 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: On validation but amount deducted / 8398202165 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to process the Knet ticket: 03648016 of the order # 8398202165 . 

Regards, 

Fauzan 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 7:49:57 PM 
Subject: On validation but amount deducted / 8398202165 

Hi Team, 

The order has not been placed successfully because it was on validation and amount has not been authorized and not captured but as per the the customer amount has been deducted. 

The customer is asking for his refund so we've created a Hybris ticket but still the amount has not refunded. 

So we request you please do the needful as soon as possible. 

Order number - 8398202165 

Hybris Ticket number -03648016 

Amount - KWD35.60 

Ticket number - 1568157 

We are looking forward to your reply. 

Regards 

Rehan 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com