Subject: Re: Promo code Issue(1592074)
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 18 Nov 2020 15:41:19 -0700 (MST)

Hi Imran, 

Please advise on the below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 21 October, 2020 12:27:05 
Subject: Re: Promo code Issue(1592074) 

Hi Imran, 

With reference to the ticket number 1592074, the customer received a Promo Code which offers 15% OFF (OMG15) for new users if customer placed the order from application. 

Now the problem is the code's maximum redeem value is only SAR 25, and due to this the customer is very angry. As why we have not mentioned the maximum amount on the code. The customer's total cart value is SAR 3061. 

Requesting you to assist us in the mentioned case as the customer is threatening us that she will raise the complain to the MOC, As we are doing fake promotions. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, October 20, 2020 12:33:07 PM 
Subject: Promo code Issue(1592074) 

Hi Team, 

With reference to ticket number: 1592074. 

Customer is complaint that he has received a promo code to use on Centrepoint APP (OMG15) which would give 15% discount. However, upon using the code the customer is getting only SAR 25 discount on his total order value. 

Customer is threatening us to put a complain in Ministry of commerce. We would request you to please check and do the needful. 

Customer Email id: [email-masked] 

Regards, 
Abhishek Borgaonkar