Subject: Re: Refund issue ​ Case id - 1675736 Order Date: Sep 14, 2020 Order ID: 9603003666
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 18 Nov 2020 12:48:20 -0700 (MST)

Hi Jessie, 

Please assist us to close the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 19 November, 2020 01:15:10 
Subject: Refund issue ​ Case id - 1675736 Order Date: Sep 14, 2020 Order ID: 9603003666 

Hi Team, 
​ 
Please note that we are not getting any response from the warehouse on the child ticket id - 1675736 which was created on 11/11/2020. 

Problem Statement: Refund issue 
​ 
Case id - 1675736 
Order Date: Sep 14, 2020 
Order ID: 9603003666 
Tracking ID: N/A 

Assistance Required: Need urgent refund 

Issue Description: The customer reported that the item has been collected by the courier team on 25 Oct, 2020 and did not give any return slip. As per the hybris there is no return requested. 

The name of the item is #162735013 - - Omax Men's Silver Analog Metal Strap Watch TTM01P26 and cost of it is AED 168 

Kindly check whether the item has been returned back to warehouse or not. 

Thank you for your help! 

Regards, 
Shivani