Subject: RE: Customer want refund cash from nearest store 8373686452
From: Feroz Khan <[email-masked]>
To: Reddy Prasad <[email-masked]>, Malik Ismail <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, Anju John <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 18 Nov 2020 19:00:22 +0000

Dear Mr Reddy,

Attached approval from finance ,

Regards,
Feroz Khan
Operations
Centrepoint Avenues Mall
M :-  +965 97277348

From: Reddy Prasad <[email-masked]>
Sent: Wednesday, November 18, 2020 9:51 PM
To: Feroz Khan <[email-masked]>; Malik Ismail <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Anju John <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dear Feroz

Please issue cash refund from store and claim from petty cash.

We can make customer wait for so long.

Regards

Reddy Prasad

From: Feroz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 9:31 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dear Mustafa,

Waiting for approval to give refund from store please confirm,

Regards,
Feroz Khan
Operations
Centrepoint Avenues Mall
M :-  +965 97277348

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 6:42 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

@Mustafa Chakki<mailto:[email-masked]>, @Feroz Khan<mailto:[email-masked]> ,

Reminder

Please confirm if refund ready to collect. Customer keeps calling on daily basis

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 6:19 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi All,

Please confirm.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 1:35 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dears All,

Please confirm if refund ready to collect.

Regards,
Malik
From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 6:31 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Hi Mustafa

Please do the needful.

Feroz : Please issue refund

Regards

Reddy Prasad

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 4:03 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Hi Reddy,

Customer confirmed. Nearest store:The Avenues Mall, B1 Level

Amount KD 71.8
Order 8373686452

Regards,
Malik Ismail
From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 3:56 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Hi

Please issue the cash through Avenues store if customer is ok

@Malik Ismail<mailto:[email-masked]> please check with customer

@Feroz Khan<mailto:[email-masked]> please issue the cash once confirmed

Regards

Reddy Prasad

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:52 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

As discussed with Mr. Reddy over the call.
The mode of payment is COD. We will have to arrange for the Cash refund.
The nearest store can do the cash refund and then after that we can the amount to the store.

From: Harish Thakor <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:49 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dear Mustafa,

What is the stutus ?

Regards,
Harish
From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:48 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer want refund cash from nearest store 8373686452
Importance: High

Dear Harish

This is issue is pending for long can you intervene pls

Regards

Reddy Prasad

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 1:57 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi @Reddy Prasad<mailto:[email-masked]>,

Reminder please!!

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 10:50 AM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi Team,

Still no response on below.

Regards,
Malik
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 3:37 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Dear Reddy,

Please assist on below cash refund request. Pending since long time.

Address :The Avenues Mall, B1 Level, Fifth Ring Road

Amount KD 71.8
Order 8373686452

Regards,
Malik
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 1:38 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi @Mustafa Chakki<mailto:[email-masked]>,

Any update ?

Customer chasing for refund on daily basis.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 1:36 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi @Mustafa Chakki<mailto:[email-masked]>,

Please process cash refund on below store & confirm.

Amount KD 71.8
Order 8373686452

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 7:17 AM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer want refund cash from nearest store 8373686452

External email sender, please take precaution.
Hi Team,

Order: 8373686452
Hybris ticket: 03545015
Please note that the customer wants the refund in form of cash from the following store.
Address :The Avenues Mall, B1 Level, Fifth Ring Road

Regards
Shakeeb

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 11:55:01 AM
Subject: Customer want refund cash from nearest store  8373686452

Hi Team,

Subject : Refund Process

Order No : 8373686452
AWB -RP07160001941  Through AWB we can see that the returned items have been received at the WH
Return Request Placed on : 10/10/19 12:13 AM
RMA : 43239267
No Of The Returned Items = 1
Assistance Required – Need Refund Initiation cash from the nearest store the customer confirmed that .

Please check on this and initiate the refund ASAP.

Warm Regards,
Tawfik

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Customer want refund cash from nearest store 8373686452
From: Harish Thakor <[email-masked]>
To: Mustafa Chakki <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Feroz Khan <[email-masked]>, Reddy Prasad <[email-masked]>, Anju John <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, Laxmikant Gupta <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 18 Nov 2020 16:09:23 +0000

Dear Mustafa,

Approved.

Regards,

Harish

From: Mustafa Chakki <[email-masked]>
Sent: Wednesday, November 18, 2020 6:30 PM
To: Mustehsan Siddiqui <[email-masked]>; Feroz Khan <[email-masked]>; Reddy Prasad <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Laxmikant Gupta <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dear Harish,

Please approve the cash refund as the payment mode is COD.

Regards,

MUSTAFA CHAKKI

Assitant –Accounts & Finance

[email-masked]<mailto:[email-masked]>

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 6:26 PM
To: Feroz Khan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Laxmikant Gupta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer want refund cash from nearest store 8373686452

Hi All,

Where is it pending?  Team is constantly following up without a response, can we please expedite the solution before it reaches out to ministry, social media?

Regards,

Mustehsan Siddiqui

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 November 2020 at 7:23 PM
To: Feroz Khan <[email-masked]<mailto:[email-masked]>>, Reddy Prasad <[email-masked]<mailto:[email-masked]>>, Mustafa Chakki <[email-masked]<mailto:[email-masked]>>, Harish Thakor <[email-masked]<mailto:[email-masked]>>, Anju John <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Laxmikant Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

@Reddy Prasad<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]> , @Harish Thakor<mailto:[email-masked]>,

Reminder !!

From: Malik Ismail
Sent: Wednesday, November 18, 2020 5:49 PM
To: Feroz Khan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

@Reddy Prasad<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]>

Reminder

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 11:24 AM
To: Feroz Khan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

@Mustafa Chakki<mailto:[email-masked]>,

Awaiting your feedback

From: Feroz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 10:31 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dear Mustafa,

Waiting for approval to give refund from store please confirm,

Regards,

Feroz Khan

Operations

Centrepoint Avenues Mall

M :-  +965 97277348

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 6:42 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

@Mustafa Chakki<mailto:[email-masked]>, @Feroz Khan<mailto:[email-masked]> ,

Reminder

Please confirm if refund ready to collect. Customer keeps calling on daily basis

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 6:19 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi All,

Please confirm.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 1:35 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dears All,

Please confirm if refund ready to collect.

Regards,

Malik

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 6:31 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Hi Mustafa

Please do the needful.

Feroz : Please issue refund

Regards

Reddy Prasad

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 4:03 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Hi Reddy,

Customer confirmed. Nearest store:The Avenues Mall, B1 Level

Amount KD 71.8

Order 8373686452

Regards,

Malik Ismail

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 3:56 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Feroz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Hi

Please issue the cash through Avenues store if customer is ok

@Malik Ismail<mailto:[email-masked]> please check with customer

@Feroz Khan<mailto:[email-masked]> please issue the cash once confirmed

Regards

Reddy Prasad

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:52 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

As discussed with Mr. Reddy over the call.

The mode of payment is COD. We will have to arrange for the Cash refund.

The nearest store can do the cash refund and then after that we can the amount to the store.

From: Harish Thakor <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:49 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452

Dear Mustafa,

What is the stutus ?

Regards,

Harish

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:48 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer want refund cash from nearest store 8373686452
Importance: High

Dear Harish

This is issue is pending for long can you intervene pls

Regards

Reddy Prasad

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 1:57 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi @Reddy Prasad<mailto:[email-masked]>,

Reminder please!!

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 10:50 AM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi Team,

Still no response on below.

Regards,

Malik

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 3:37 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Dear Reddy,

Please assist on below cash refund request. Pending since long time.

Address :The Avenues Mall, B1 Level, Fifth Ring Road

Amount KD 71.8

Order 8373686452

Regards,

Malik

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 1:38 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi @Mustafa Chakki<mailto:[email-masked]>,

Any update ?

Customer chasing for refund on daily basis.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 1:36 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer want refund cash from nearest store 8373686452
Importance: High

Hi @Mustafa Chakki<mailto:[email-masked]>,

Please process cash refund on below store & confirm.

Amount KD 71.8

Order 8373686452

Regards,

Malik

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 7:17 AM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer want refund cash from nearest store 8373686452

External email sender, please take precaution.

Hi Team,

Order: 8373686452
Hybris ticket: 03545015
Please note that the customer wants the refund in form of cash from the following store.

Address :The Avenues Mall, B1 Level, Fifth Ring Road

Regards
Shakeeb

  _____

From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 11:55:01 AM
Subject: Customer want refund cash from nearest store  8373686452

Hi Team,

Subject : Refund Process

Order No : 8373686452

AWB -RP07160001941  Through AWB we can see that the returned items have been received at the WH

Return Request Placed on : 10/10/19 12:13 AM

RMA : 43239267

No Of The Returned Items = 1

Assistance Required – Need Refund Initiation cash from the nearest store the customer confirmed that .

Please check on this and initiate the refund ASAP.

Warm Regards,

Tawfik