Subject: RE: RMA cancelled after collection of the items and delivery to the WH.
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 18 Nov 2020 15:23:13 +0000

Hi Seeta,

Issue raised to tech. INC0909878<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0909878>

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 18, 2020 12:15 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RMA cancelled after collection of the items and delivery to the WH.

External email sender, please take precaution.
Hi Team,

Kindly assist in the below case as the RMA cancelled after the items are collected and delivered to the warehouse.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 November, 2020 13:41:49
Subject: RMA cancelled after collection of the items and delivery to the WH.

Hi Team,

Problem Statement: RMA cancelled after collection of the items and delivery to the WH.

Order Date :22/10/2020
Order ID:  6235072496
Return Tracking ID: 46290425952
Assistance Required:  Urgent refund

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over 2 item to the courier team.

but according to the hybris the refund has not been processed for items, and the RMA got cancelled.
So we request you to check RMA 1000101814  and process the refund.

Regards,
Shafeeque

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