Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Ala Hamood <[email-masked]>, M Ataullah <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Wed, 18 Nov 2020 12:11:09 +0000

@Seeta Seeta<mailto:[email-masked]>

Kindly go through the attached email.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 18, 2020 8:54 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Ala Hamood <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 November, 2020 17:09:37
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Team,

Kindly assist us on the below case.

Regards.
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 10:45:06 AM
Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

@Mustafa Chakki<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

No reply on this!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 7:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 28 October, 2020 19:51:13
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Team,

Any update ?

Regards
Shakeeb
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 7:07:05 PM
Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi @Mustafa Chakki<mailto:[email-masked]>,

Please find below bank details. Please process refund.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 5:11 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

External email sender, please take precaution.
Hi Malik,

PFB bank details as requested and do the needful.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 12:24:34 PM
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Team

the customer bank deletes:

1. Beneficiary Name as per Bank: HAMAD A M ALMARRI
2. Bank Name : KUWAIT FINANCE HOUSE
3. Account Number : 281050134481
4. IBAN number : Kw10KFHO0000000000281050134481
5. Branch Name: Mubarak alkabeer
6. Type of Account: Altamayuz

Best Regards
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 10:40:18 AM
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Team

Problem Statement: ON_Cancelled Order (Refund issue)

Order Date : Jun 19, 2020
ticket id : 03308949
Order ID: 8388370753
Total Price:59.32
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is ON_Cancelled Order but the amount is captured in Payment Transactions and   REFUND_FOLLOW_ON also  but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

check account statement

Best Regards
Ala Aldin

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cedb0d92ede6440aa87a308d88b7e0671%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412720689594075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hZrhnaRPBaphBi00zSxevxC%2BeD6d0C8XOpSTRE2NFT4%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Proof of refund 8388370753
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Wafaa Fawareh <[email-masked]>
Cc: ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>, Anju John <[email-masked]>
Date: Sat, 15 Aug 2020 13:46:12 +0000

Hi,

Online knet refund was not successful to customer knet card.

Please co-ordinate with customer if he can collect amount from nearby stores in 3 working days or provide bank details and will deposit in customer account in 5 working days.

Original Transaction ID202017005704611

IP Address37.231.135.11Batch ID

Transaction Date/TimeSat Aug 15 16:44:31 AST 2020Post Date0815

Transaction ID202022849535848Action CodeCredit

Merchant ID2683Terminal ID268301

Payment InstrumentDebit CardBrand IDKuwait Finance House

Card Number526450******9935Card ExpirationJan , 2022

Transaction Amount59.320Currency Code414

Merchant Track ID159251135900009497Result CodeNOT CAPTURED

Host Response05Authorization Code068239

AVS ResponseCVD2 Validation Repsonse

Reference ID022898001001STAN ID54453

Cardholder Address

ECI7Cardholder Zip Code

User Field 1User Field 2

User Field 3User Field 4

User Field 5

UCAFHost Tran ID

From: Wafaa Fawareh
Sent: Thursday, August 13, 2020 9:01 AM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: ccwebteam <[email-masked]>; ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Proof of refund 8388370753

External email sender, please take precaution.

Dear Team,

Please note that the customer claims that the amount was not refunded and as per the Hypris the amount was refunded successfully to Kent.

Please share the proof of refund for the subjected order to share it with the customer.

Regards,