Subject: RE: RE: Order Status Updation - 6235573088
From: Vishwajeet Singh <[email-masked]>
To: Jessie Caparas <[email-masked]>, FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Shatakshi Pandey <[email-masked]>
Date: Wed, 18 Nov 2020 11:18:48 +0000

Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status as requested .

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, November 18, 2020 8:41 AM
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>
Subject: RE: RE: Order Status Updation - 6235573088
Importance: High

@Vishwajeet Singh<mailto:[email-masked]>

For your approval on the below please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 3:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Order Status Updation - 6235573088

External email sender, please take precaution.
Dear Jessie,

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 174523 closure.Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.
​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319676802%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1aF7pglN8o%2BRxHKlIu%2FP8O5kp1gGa0vEXWu82HA%2BV04%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319676802%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UEiyJZEzAkCcQ2ZolS4%2B8Xmt7hmzFoJbRuircjEsOYs%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319686797%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Em1S9fyxZUZeL%2BJwnUwL2IlZ9br%2BnVwHPm2H2zbi4mA%3D&reserved=0>
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On Mon, 16 Nov at 8:02 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.
​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319696791%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ooKFDerBefbE1%2BCzAoMiwdaqypgiBd9VQoqhsEF8psU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319696791%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fPbunPqlvSPMSCvGZRYhSI9%2BfA5rgTA4%2FpaiCg1UzxI%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319706786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BjNCCTed%2F1jIcyKs0Q6B8FVR4TjmK3i%2B%2FKRRIh4FpwM%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sat, 14 Nov at 11:49 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding the status update, ​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

@Vishwajeet,
Please share your confirmation for the above request, so that we can proceed further accordingly.

​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319706786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c07p69lFjoKDPNCokD7RTE%2BiYby9KzZNkktcll0Au8o%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319716780%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oW%2FgyA%2BN051R61C478b9QyA%2BZI8som1L%2BCG4ESDcyIk%3D&reserved=0> to check the details.

Thanks and Regards,
Rup Singh Gurjar
Technical Engineer | FarEye
Call: +91 70-6595-6595 ||www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319716780%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7itZ19CTapcbgYX8x62sHS18GEZzgLkQqBDqhFgFLGs%3D&reserved=0>||

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On Sat, 14 Nov at 11:32 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greeting from FarEye!

We have received your concern regarding the order status updation. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319746762%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VFhYhznBEyQ8bz%2FfvMAWXNlaRCdpTUjWdS%2B9GM17qts%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319756755%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NlptmeED048QVz6NDE2RDxYR6sWhmCnc0BxZjM9Riw4%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C27e9804791704e955a3308d88b7c14a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412712319756755%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XsjWKQs67DBwu9n%2Fdd%2B58zol%2FCNy4%2F53LVzs32TF%2BUQ%3D&reserved=0>

Call: +91 7065956595
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On Sat, 14 Nov at 11:28 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Can we please initiate RTO?

10/11/2020        13:49

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 7:33 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Status Updation - 6235573088

External email sender, please take precaution.
Hi Team,

Please assist in marking the following order as NDR: 6235573088.

As per the following AWB: CRDSAL0085885220, order is already RTO after a single attempt. Order status is still showing In Transit.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "RMeshref" <[email-masked]<mailto:[email-masked]>>, "ashadi" <[email-masked]<mailto:[email-masked]>>, "AMSHWEKAN" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 2:42:05 PM
Subject: Order Delay - 6235573088

Hi Team,

AWB: CRDSAL0085885220

Kindly contact customer on +966582685277 between 8am-6pm and arrange the delivery with them on priority. There is only one delivery attempt in this order and the tracking is showing the order is already under return process.

@Jessie: Kindly note customer has only been contacted once as per tracking and they are returning the order after a single attempt.

Please make sure delivery is arranged with the customer by tomorrow max.

Thank you for your help!

Regards,
Apoorv

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