Subject: RE: RE: Order Status / 6229985573
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Mohd Imran <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <
Date: Wed, 18 Nov 2020 10:55:09 +0000

Dear Team,

Pl change the status & confirm once done.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Wednesday, November 18, 2020 1:57 AM
To: Mohd Imran <[email-masked]>
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]>
Subject: Re: RE: Order Status / 6229985573

External email sender, please take precaution.
Dear Vishwajeet,

Please approve the above request.

@Imran, once the request is approved by Mr. Vishwajeet, we'll proceed further with the request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5edf3fca42e63ca9eb782db85bc490d0fd1a5a2b96b48ebee2f30114640412aa<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5edf3fca42e63ca9eb782db85bc490d0fd1a5a2b96b48ebee2f30114640412aa&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072908239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HqckfSiIts5Q6Wo9A%2Feu6W62Oj2ylIsd7hzO4iXiOj4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072918242%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NMCKQme%2BH8XDnnh%2BJLozWtuZ87MFUvOjViT9ZN57PKQ%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072918242%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lJ2qKpsnfMSJDKkhRGf9%2F9rDBgPDkCfGCZlvpRpsOkY%3D&reserved=0>
Call: +91 70-6595-6595
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On Wed, 18 Nov at 3:23 AM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>, @Vishwajeet Singh<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]>,

Please help and update the status as RTO on fareye.

Order # 6229985573
AWB # CRDSAL0076938820

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODE3MDc0MzEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.rwJ_TDDL9HpNEeg4k1Q05ThOW2p93XXAUztoyx01pyQ]

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 12:09 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: RMeshref <[email-masked]<mailto:[email-masked]>>; ashadi <[email-masked]<mailto:[email-masked]>>; hmdokhail <[email-masked]<mailto:[email-masked]>>; AMSHWEKAN <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Status / 6229985573

External email sender, please take precaution.
Hi Imran,

Please note that the order status has sill not been updated due to which the refund is pending since more than one month for the below order.

Kindly assist us to close the case on a priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "RMeshref" <[email-masked]<mailto:[email-masked]>>, "ashadi" <[email-masked]<mailto:[email-masked]>>, "hmdokhail" <[email-masked]<mailto:[email-masked]>>, "AMSHWEKAN" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "FarEye Support" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 October, 2020 08:07:53
Subject: Re: RE: Order Status / 6229985573

Dear Imran,

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 166926 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072948225%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QW8P%2FfMKY32VfR1haADRro%2FpSB0DqFihu4sWBBS976E%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072948225%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fK%2FMgmbC4TyLB2NjWMVL124LRSQNyGmzNuMJwJ0qma8%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072958217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mgyX2caNHVRl0DEbPu%2BKSA9lN6gFM2g0w%2F6WRb63bBY%3D&reserved=0>
Call: +91 70-6595-6595
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On Thu, 22 Oct at 11:35 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Imran,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072988202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c1xLZet3v2fPtrZh%2FcA1dx01gK3uRQGPZZ5OTqzKvmk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072988202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nDAFdKV7Q1y%2BY8Rq9rPVqlxtD4NSmKbZYWIIr7JzuNU%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470072998199%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6EWPgpmFH6dK5SRaKMMpdXQf1gItfTurRrJXJ30SepY%3D&reserved=0>
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On Wed, 21 Oct at 12:27 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @[email-masked]<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]> @haytham m. aldokhail<mailto:[email-masked]> @Ahmed M. Shuwaykan<mailto:[email-masked]>,

Please mark the below AWB to "RETURNS TO ORIGINAL POSTAL OFFICE" in order to process customer’s refund.

AWB # CRDSAL0076938820

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 7:50 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Order Status / 6229985573

External email sender, please take precaution.
Dear Imran,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470073028179%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GWWAOB%2BFXNtBm4o2xn3%2FiO1v0xK0ql2p3Ww1hMHgtJw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470073028179%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CnQplLLXfo8yVIDbyjDTmv4I9gp0P9QpDMKnviDaSKs%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

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On Tue, 20 Oct at 8:09 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Imran,

Greetings from FarEye!

We would like to inform you that we have received your request to mark the shared order and AWB as RTO and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470073068158%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2Fp0AU24rnhSuoPIRnhyReXS%2B8%2FH%2FZC2G1upfjXLxnag%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb125fe85614648aaf38808d88b43abda%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412470073068158%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NrkIn5da9e98ji3o7NZt9cWJEJBZdZG5Q2K1NxUmnQo%3D&reserved=0> to check the details.
Thanks and Regards,

 Ashish Sharma, Technical Engineer
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