Subject: RE: Refund Not Processed
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Wed, 18 Nov 2020 10:20:12 +0000

Hi Seeta,

Raise JIRA as per the screenshot below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 18, 2020 1:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Kindly assist to resolve the case as the items are returned to the WH.

Order Date : 08/08/2020

Order ID: 6214664925
Return Tracking ID: 46071729690;H146805
RMA: 24072085
Child Ticket:1574257

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 20:36:04
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 08/08/2020

Order ID: 6214664925
Return Tracking ID: 46071729690;H146805
RMA: 24072085
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team.

but according to the hybris the refund has not  been process for items, So we request you to check under RMA 24072085 how many item has been received in our warehouse and process the refund.
Kindly do the needful as no action from child ticket.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com