Subject: Refund Not Processed
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Wed, 18 Nov 2020 02:52:57 -0700 (MST)

Hi Team, 

Kindly assist to resolve the case as the items are returned to the WH. 

Order Date : 08/08/2020 

Order ID: 6214664925 
Return Tracking ID: 46071729690;H146805 
RMA: 24072085 
Child Ticket:1574257 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, 25 October, 2020 20:36:04 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 08/08/2020 

Order ID: 6214664925 
Return Tracking ID: 46071729690;H146805 
RMA: 24072085 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 24072085 how many item has been received in our warehouse and process the refund. 
Kindly do the needful as no action from child ticket. 

Regards, 
Shafeeque