Subject: Chats Auto Resolve
From: Saurabh Dadu <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, mustehsan.siddiqui <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 18 Nov 2020 08:56:47 +0000

Hi Jessie, Mustehsan,

We've created a new automation when an agent is handling a chat, which does not require further action, follow-up or escalation, the agent would assign the ticket to group "LSM Chat Auto Resolve". As soon as chat ticket is assigned to this group it will:

  1.  Set the status to closed
  2.  Re-assign this to LiveSalesman group - so if a customer re-opens this ticket, it will be in LiveSalesman group.

No agents should be assigned to or added to new group.

Hopefully it will speed things up a little for chat guys.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203