Subject: RE: Payment Issue "KNET" [email-masked]
From: Mustafa Chakki <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 18 Nov 2020 07:37:14 +0000

REFUNDED

Original Transaction ID202021673556011
IP Address168.187.70.73Batch ID
Transaction Date/TimeWed Nov 18 10:36:41 AST 2020Post Date1118
Transaction ID202032357499194Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1354Card ExpirationDec , 2021
Transaction Amount13.430Currency Code414
Merchant Track ID159645284900091545Result CodeCAPTURED
Host Response00Authorization Code751253
AVS ResponseCVD2 Validation Repsonse
Reference ID032396000061STAN ID945678
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 30, 2020 10:29 PM
To: Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Payment Issue "KNET" [email-masked]
Importance: High

External email sender, please take precaution.
Hi Mustafa,

The case still pending and customer is chasing us on daily basis, Kindly check and help us to close the case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 12:44:43 AM
Subject: Re: Payment Issue "KNET" [email-masked]<mailto:[email-masked]>

Hi Mustafa,

Kindly assist us on the below case. as its pending case since long time.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 3:46:34 PM
Subject: Re: Payment Issue "KNET" [email-masked]<mailto:[email-masked]>

Hi Team,

Kindly assist us on the below case, customer is too disappointed.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 11:46:26 PM
Subject: Re: Payment Issue "KNET" [email-masked]<mailto:[email-masked]>

Hi Rashid,

Please update us in below case, The case is pending since 2 months.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 September, 2020 18:04:54
Subject: Re: Payment Issue "KNET" [email-masked]<mailto:[email-masked]>

Hi Rashid,

Still, we are waiting for your update.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 6:12:25 PM
Subject: Re: Payment Issue "KNET" [email-masked]<mailto:[email-masked]>

Hi Rashid,

Please advise regarding the below case.

Regards
shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 13:41:41
Subject: Payment Issue "KNET"

Hi Team

Problem Statement: No transaction History.

Ticket id: 1415598

Customer Email ID: [email-masked]<mailto:[email-masked]>

Total Price: KWD 13.80

Issue Description: Please note that in this case customer has shared his bank statement in which there has been a payment done on August 03, 2020, for KWD 70.10. But as we have checked, there is no such order history on Hybris.

PFA the attached bank statement shared by the customer.

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

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