Subject: RE: Case id -1608813 Order Number: 7406912916 Order Number: 7406083813
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 18 Nov 2020 07:21:16 +0000

@Seeta Seeta<mailto:[email-masked]>

If you check order ID 7406912916 in oracle, you will see the below:

As discussed, you can recreate these items as goodwill. Mention the return AWB in the notes and the RMA # in the RMA field.

As for order ID 7406083813, also create it as goodwill as customer claims to have returned it under the same AWB.

Mention it in the notes as well.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 17, 2020 11:44 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Case id -1608813 Order Number: 7406912916 Order Number: 7406083813

External email sender, please take precaution.
Hi Jessie,

Kindly assist on the below concern to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 22:24:38
Subject: Case id  -1608813 Order Number: 7406912916 Order Number: 7406083813

Hi Team,

Kindly find the attachment for the AWB shared for the AWBs for the below orders and informed that he has informed that he has returned the item however the customer is not sure under which tracking id he has returned the items for the blow orders.

Please note that as we can check the below item has been collected under the AWB 45444123384 and the collection reference J128D50 However refund is pending.

Please note that the customer has informed that he has returned the items for the order id - 7406083813 and shared the below tracking ids. We request you to please check the below tracking ids and process the refund for this order if we have received the items for RMA - 1000046851

Problem statement: Refund Not initiated yet

Case id  -1608813

Order Number: 7406912916
Order Created: 10/7/2020
Tracking id - HAWB 45444123384 Reference 161716191
Collection reference: J128D50
Return request created: 10/10/2020

AWB1 - 45444153366
AWB2 - 45444114483
AWB3 - 45444165255
Collection reference - J128D50 - 45444123384

Problem statement: Refund Not initiated yet

Order Number: 7406083813
Order Created: 10/3/2020
Tracking id - 45444116012

Return request created: 10/6/2020
RMA - 1000046851

Regards,
Manish

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