Subject: Re: Return Processing Request - 9609033503
From: Vaibhav Ohri <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitin Kumar Shyamlal Mehta <[email-masked]>, Ashish Karini <[email-masked]>
Date: Wed, 18 Nov 2020 01:04:07 +0000

Dear Imran

The collection has been done and sent to conloc yesterday.

Regards

Vaibhav Ohri

________________________________
From: Mohd Imran <[email-masked]>
Sent: 17 November 2020 23:11
To: Vaibhav Ohri <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitin Kumar Shyamlal Mehta <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: Return Processing Request - 9609033503

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Any update on this?

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 17, 2020 4:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Vaibhav Ohri <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitin Kumar Shyamlal Mehta <[email-masked]>
Subject: Re: Return Processing Request - 9609033503

External email sender, please take precaution.

Hi Team,

Please assist on the below case, not receiving any updates from LMG. As per their recent response they confirmed that the items will be sent to conloc on Nov 9, 2020 but no updates on tracking or from them.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitin Kumar Shyamlal Mehta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 14:04:49
Subject: Re: Return Processing Request - 9609033503

Hi Team,

Any update on the below case. customer is chasing us.

Regards,

Fauzan

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Vaibhav Ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 00:13:50
Subject: Re: Return Processing Request - 9609033503

Dear Vaibhav,

Please advise if it has been sent to the conloc, no update on tracking.

Regards,

Apoorv

________________________________

From: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 6:45:05 AM
Subject: Re: Return Processing Request - 9609033503

Dear Apoorv

It will be sent to conloc today.

Regards

Vaibhav Ohri

________________________________

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 09 November 2020 03:21
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Processing Request - 9609033503

External email sender, please take precaution.

Hi Team,

Please advise if any update on the below case.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 9:48:31 AM
Subject: RE: Return Processing Request - 9609033503

@Vaibhav Ohri<mailto:[email-masked]> can we please check on this?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 1:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Return Processing Request - 9609033503

External email sender, please take precaution.

Hi Team,

With reference to the order number: 9609033503

AWB: RP102020001156

Customer returned the following item under the above AWB: 162598019. The AWB is hs no updates since Oct 21, 2020 and we have already raised to LMG to confirm whether the items have been delivered to our warehouse or not on Nov 3, 2020 but no response.

We also raised Child ticket: #1644378 on Nov 2, 2020 to process RMA: 1000087619.and check whether the items are at warehouse but no action on that either.

Please assist in closing this case as the customer is contacting on a daily basis. Thank you for your help!

Regards,

Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVaibhav.Ohri%40landmarkgroup.com%7C21ad60be75fc4269628f08d88b34ff62%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412407027414600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Y1k2ov1yE2UnYsJmiFUOXwlQ%2FHLdVYfyo8rxezMvHA0%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com