Subject: Re: RE: Order Status / 6229985573
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 21:56:38 +0000

Dear Vishwajeet,     Please approve the above request.     @Imran, once the request is approved by Mr. Vishwajeet, we'll proceed further with the request.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5edf3fca42e63ca9eb782db85bc490d0fd1a5a2b96b48ebee2f30114640412aa or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 18 Nov at  3:23 AM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support,

@Vishwajeet Singh

@Shatakshi Pandey, 

   
 Please help and update the status as RTO on fareye.  

   
 Order # 6229985573 
 
 AWB # CRDSAL0076938820 

   

 

 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 

  
 From: Seeta Seeta <[email-masked]>  
Sent: Wednesday, November 18, 2020 12:09 AM 
To: Mohd Imran <[email-masked]> 
Cc: RMeshref <[email-masked]>; ashadi <[email-masked]>; hmdokhail <[email-masked]>; AMSHWEKAN <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; FarEye Support <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Order Status / 6229985573 

 

External email sender, please take precaution.

 

 
 Hi Imran, 

 

   

 
 Please note that the order status has sill not been updated due to which the refund is pending since more than one month for the below order. 

 

   

 
 Kindly assist us to close the case on a priority. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"FarEye Support" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "RMeshref" <[email-masked]>, "ashadi" <[email-masked]>, "hmdokhail" <[email-masked]>, "AMSHWEKAN" <[email-masked]>,
 "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "FarEye Support" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]>,
 "Seeta Seeta" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Friday, 23 October, 2020 08:07:53 
Subject: Re: RE: Order Status / 6229985573

 

   

 

 
 
Dear
Imran,  

 

   

 
 We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 166926 closure. Should you need any further information,
 please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

 

   

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Sanjeev Pandey, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Thu, 22 Oct at 11:35 AM
, FarEye Support <[email-masked]> wrote:

 

 

Dear
Imran, 

 

 

 Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business
 day we will proceed with the ticket closure. 

 

   

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Sanjeev Pandey, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 21 Oct at 12:27 PM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@[email-masked]

@abdulaziz s. al-hadi

@haytham m. aldokhail

@Ahmed M. Shuwaykan, 

 

 

 Please mark the below AWB to
"RETURNS TO ORIGINAL POSTAL OFFICE" in order to process customer’s refund. 

 

 

 
 AWB # CRDSAL0076938820 

 

 

 

Regards,

 

 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
 From: FarEye Support <[email-masked]>
 
Sent: Tuesday, October 20, 2020 7:50 PM 
To: Mohd Imran <[email-masked]> 
Cc: [email-masked];
[email-masked]; 
[email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
 Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: RE: Order Status / 6229985573 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Imran, 

 

 

 

 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

   

 

 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 

 
Thanks,

 

 

 

 
Shailesh Bisht, 

 

 

 

Technical Engineer

 

 

 

 

 

 
 
FarEye-
 Enabling Digital Logistics

 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

  

 
Digital Disruptor

 

  

 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

   

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
 On Tue, 20 Oct at 8:09 PM
, FarEye Support <[email-masked]> wrote:

 

 

 Dear Imran, 

 

 

 

 

 Greetings from FarEye! 

 

 

 

 
 
 We would like to inform you that we have received your request to mark the shared order and AWB as RTO and we are working on the same. We will get back to
 you as soon as we have an update or need any details to proceed further. 

 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 Thanks and Regards, 

 

 

 

 

 Ashish Sharma, Technical Engineer

 

 

  FarEye-
 Enabling Digital Logistics  

 

 

 

 

 
Call: +91 7065956595

 

 

 

 

 

 

   

 

 

 

  

 

 

 

 

 

 

 

166926:211857

 

 
 
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www.landmarkgroup.com  

 

 

 

 

 

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com