Subject: RE: Arrange a call back (Refund Not initiated yet): Case id - 1596076 Order ID: 2000169305
From: Mohd Imran <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amani Khraisat <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Nour Hanayneh <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 17 Nov 2020 20:43:19 +0000

Hi Team,

Please arrange call back on below details.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 18, 2020 12:39 AM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Arrange a call back (Refund Not initiated yet): Case id - 1596076 Order ID: 2000169305

External email sender, please take precaution.
Hi Jessie,

Please assist us to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 8 November, 2020 09:22:43
Subject: Arrange a call back (Refund Not initiated yet): Case id - 1596076 Order ID: 2000169305

Hi Team,

Kindly arrange a call back on contact number +201011262448 regarding the below issue as per the customer request.

Please note that the customer has shared the return slip and informed the that the items have been collected under the AWB - 45360031533.

We request you to please look into the issue and process the refund on a priority.

Problem statement: Refund Not initiated yet

Child ticket# 1661794
Case id - 1596076
Order Date: 9/19/2020
Order ID: 2000169305
Tracking ID: 43819459051

Return request created:

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 10/21/2020 still the refund for the same has not been initiated.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com