Subject: RE: Shipa / not delivered orders
From: Malik Ismail <[email-masked]>
To: Mohd Imran <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Lalit Ratnala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Pawan Kaura <[email-masked]>
Date: Tue, 17 Nov 2020 16:46:28 +0000

++ @Bhaskar Mandelia<mailto:[email-masked]>, @Lalit Ratnala<mailto:[email-masked]>

Recently many cases received where orders returned by Shipa without any delivery attempts due to not operational areas.

Please check.

Regards,
Malik
From: Mohd Imran <[email-masked]>
Sent: Tuesday, November 17, 2020 8:13 PM
To: Ramesh Gottimukkala <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Shipa / not delivered orders

Hi @Ramesh Gottimukkala<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>,

Any update on this?

Customer’s are chasing us badly on this.

From: Mohd Imran
Sent: Tuesday, November 10, 2020 4:05 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; 'Fauzan Ahmad, Musalman' <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Shipa / not delivered orders

+ @Mohammed Awad MohammedGaily<mailto:[email-masked]>, Please help us to resolve the issue.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Mohd Imran
Sent: Tuesday, November 10, 2020 2:48 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Shipa / not delivered orders

Hi @Ramesh Gottimukkala<mailto:[email-masked]>,

Please get this checked on priority.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 9:00 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Shipa / not delivered orders
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]>

Can you help us on the below orders from SHIPA?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 2:34 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Shipa / not delivered orders

External email sender, please take precaution.
Hi Team.

PFB orders have been shipped by shipa, However none of them has been fulfilled as they are claiming that the orders are Out of coverage area.
6236272787     SD000290339
6236239206     SD000279123
6233896361     SD000221229
6235675389     SD000264339
6236927534     SD000300486
6234878411     SD000245562
6237124644     SD000306580
6237085486     SD000313380
6237474960     SD000314359
6237441188     SD000317804

We requst you to check on the issue as we are getting a lot of complaints from the customers regarding the same.

Regards
Shakeeb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: [#1655481] - provide information 6237480415
From: Numan Ali <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Shipa Delivery Support <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Sanjana Suresh <[email-masked]>
Date: Tue, 10 Nov 2020 08:47:18 +0000

External email sender, please take precaution.

Hi Malik,

The said order was for Sakaka where we are not operational currently

On Tue, Nov 10, 2020 at 8:21 AM Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:

   Hi @Shipa Delivery Support<mailto:[email-masked]>, @Numan Ali<mailto:[email-masked]>,

   Please advise why shipment returned without any delivery attempt?

   AWB SD000317452

   Regards,

   Malik

   From: Shipa Delivery Support ([email-masked]<mailto:[email-masked]>) <[email-masked]<mailto:[email-masked]>>
   Sent: Thursday, November 5, 2020 8:27 PM
   To: [email-masked]<mailto:[email-masked]>
   Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
   Subject: RE: [#1655481] - provide information 6237480415

   External email sender, please take precaution.

   Dear Team,

   Thank you for reaching out to Shipa delivery support team, Please note that the order is set to be returned.

   Feel free to reach us again for any further inquiries

   Best Regards

   Your Shipa champs

   Nour Al-Arjan
   Customer Care
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C10246e27e6024a2268d708d885554216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405948511048935%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u72Ap7Pi0bY0Jy3fIq0DsINnRTzrJpiiseykXwWtp2I%3D&reserved=0>
   M: 800 SHIPA
   www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C10246e27e6024a2268d708d885554216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405948511058895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RWmhau9es0eFNbDz9wySA%2FQhyRrxrwNPDwcRaqRjQM4%3D&reserved=0>

     _____

   From: CST000000006 Shipa Customer Customer <[email-masked]<mailto:[email-masked]>>
   Sent: 5/11/2020 8:22 PM GMT+04:00
   To: [email-masked]<mailto:[email-masked]>
   Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
   Subject: Fwd: [#1655481] - provide information 6237480415

   Please take a look at ticket #1655481<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1655481&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C10246e27e6024a2268d708d885554216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405948511058895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eZU8KPPVUYszqDYlNgWDghgP7JQzt36jr2orSNE0dtY%3D&reserved=0> raised by Jalalf1995 ([email-masked]<mailto:[email-masked]>).

   Problem Statement: The customer has a link to cancel the request without any reason

   Order Date : 31-10-2020

   Order ID: 6237480415

   Tracking ID: SD000317452

   Assistance Required:  Please communicate with the customer

   Issue Description:

   Regards,

   CS Team

      On Thu, 5 Nov at 8:19 PM , Jalalf1995 <[email-masked]<mailto:[email-masked]>> wrote:

      Problem Statement: The customer has a link to cancel the request without any reason

      Order Date : 31-10-2020

      Order ID: 6237480415

      Tracking ID: SD000317452

      Assistance Required:  Please communicate with the customer

      Issue Description:

      Regards,

      CS Team

   1655481:1125156

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C10246e27e6024a2268d708d885554216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405948511068846%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2fIWPgbDe9D9TXQmlZ7XM2HFwtrY%2Fp5NR3OBNuCM49E%3D&reserved=0>

   --

   Numan Ali
   Operations
<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C10246e27e6024a2268d708d885554216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405948511068846%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=987fG6zV%2BkvqZ%2BklFWftULQ7U1rcXvKXz8LK%2BxgG9S8%3D&reserved=0>
   M: +966594621571
   [email-masked]<mailto:[email-masked]>
   shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C10246e27e6024a2268d708d885554216%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405948511078798%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VmWw9YjzpcV3gLeQ4LiaUzmCYwgJk6gOM5AabHt5LNM%3D&reserved=0>