Subject: RE: Refund Not Processed // 6223118412
From: Mohammed Awad MohammedGaily <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Ksaconloc Returns <[email-masked]>, Shatakshi Pandey <[email-masked]>
Date: Tue, 17 Nov 2020 13:26:24 +0000

Done.

REPORT DATE: 17-Nov-2020
  RMA
Number
Customer Order
Return Date
Receipt Date
Item Id
Item Description
Concept
Expected
Qty
Received
Qty
24134374
6223118412
13-Sep-2020
30-Sep-2020
162296201
BOYS DENIM JEAN
6
1
1
24134374
6223118412
13-Sep-2020
30-Sep-2020
162296204
BOYS DENIM JEAN
6
1
1

Regards
Gaily
SCM - ECOM
Ext - 465
From: Jessie Caparas <[email-masked]>
Sent: 17 November 2020 14:36
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Shatakshi Pandey <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: RE: Refund Not Processed // 6223118412
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]>

Can we please action the child ticket?

We see returned is delivered but nothing showing in oracle yet.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 12:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 6223118412
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist on the bellow case ASAP.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 28 October, 2020 08:16:52
Subject: Re: Refund Not Processed // 6223118412

Hi Team.

Any update?

Regads
Ataullah
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 October, 2020 13:18:28
Subject: Refund Not Processed // 6223118412

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 11, 2020
Order ID: 6223118412
Return Tracking ID: 46178774935, I15ADD2
child Ticket; 1564198
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for one item which have been delivered to warehouse on 22 Sep 2020 but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 24134374 and confirm us if the items received so that the refund will be processed asap.

Regards,
Syed

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