Subject: Status change and refund for the NDR order
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 17 Nov 2020 06:25:09 -0700 (MST)

Hi Team, 

Problem Statement: Status change and refund for the NDR order 
Ticket- 1562099 
Order Date : Sep 27, 2020 
Order ID: 6228028839 
Tracking ID: S002416111784 

Assistance Required: Need urgent refund 

Issue Description: As per hybris the order is shipped but per Shipa the Order has been has been returned to the WH.and not delivered to customer. 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Thanks & Regards, 
Seeta Kunwar