Subject: Click and Collect Proof of Collection // 6231175959 // 1637201
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 17 Nov 2020 06:19:07 -0700 (MST)

Hi Team, 

Problem Statement: Customer didn't receive the order 

Order ID:6231175959 
Order date: Oct 8, 2020 
Tracking: 623117595922999991 
Store code: ​Splash21448 

Issue description: The customer placed the order on 8 Oct, and as per the hybris the order status is Pickup complete. Email was sent to the store team, however no update received from the team. 
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Kindly please provide us with proof of pickup as the costumer confirm he didn't receive the order. 
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Regards, 
Nitesh